We aim to reply to email within about 30 minutes during business hours. WhatsApp and phone are usually fastest for urgent RD Service or driver issues — typical wait times are minutes, not hours.
Should I use phone, email, or WhatsApp?
Use WhatsApp or call +91 97026 84343 (Mon–Sat, 9 AM–7 PM) for live troubleshooting and activation help. Email [email protected] is ideal for detailed requests, attachments, or non-urgent questions.
What should I include when I message about RD Service?
Include your device brand and model, serial number if available, Transaction ID for existing orders, and a short description of the issue (e.g. activation error, driver install, validity check). Screenshots help.
Can I visit your office?
Our office is at Nehru Place, New Delhi – 110019. Call ahead to confirm someone is available for in-person queries; many issues are resolved faster remotely via WhatsApp or AnyDesk.
Do you help after I have paid for RD Service?
Yes. Support includes remote installation, driver checks, validity questions, and escalation for UIDAI-related errors — contact us on the same channels listed on this page.
Who do I contact for GST invoice or billing corrections?
Email [email protected] with your order or Transaction ID and the correction needed. Mention your GSTIN if you require it on the invoice.
