Terms & Condition

Terms & Condition

We, RD Services India , would like to outline the terms and conditions that apply to visitors' use of our website. The terms "We" / "Us" / "Our" / "Trust" individually and collectively refer to RD Services India , and the terms "Visitor" / "User" refer to the users.


By accessing and using our website, visitors agree to be bound by the following terms and conditions:


Use of Content: All logos, brands, marks, headings, labels, names, signatures, numerals, shapes, or any combination thereof, appearing on our website are properties either owned by RD Services India and/or its associate entities or used with permission. It is expressly forbidden to use these properties or any other content on this website without the prior consent of the the organization or entity, which can be found by mailing us at [email protected]. Visitors are not permitted to sell or change the content of this website, reproduce, display, publicly perform, distribute, or use the materials in any other manner for any public or commercial purpose.


Security Rules: Visitors are not permitted to compromise or attempt to compromise the security of the website, including without limitation:


a. Connecting into a server or account that the user is not permitted to access or accessing data not intended for such user.


b. Attempting, without proper authorization, to probe, scan, test, or expose a system's or network's vulnerability, or to breach security or authentication measures.


c. Attempting to disrupt service to any user, host, or network, including without limitation by overloading, "flooding," "mailbombing," or "crashing," or by uploading a virus or "Trojan horse" to the website.


d. Sending unsolicited electronic mail that contains advertisements and/or promotions for goods or services. System or network security violations could lead to legal or criminal responsibility. The organisation and/or its affiliated entities will be granted the authority to look into incidents they suspect to include such violations, as well as the right to work with law enforcement to identify and prosecute those users who are responsible.


General Rules: Visitors are not allowed to use our website to transmit, distribute, store, or destroy any content: a. That might amount to, encourage, or otherwise be in violation of any law or rule that might be relevant.


b. In a way that will violate the copyright, trademark, trade secret, or other intellectual property rights of others or their right to privacy or publicity, etc.


c. That is abusive, threatening, obscene, pornographic, libelous, defamatory, profane, or hateful.


Disclaimer of Consequential DamagesRD Services India and any parties, groups, or organizations connected to the corporate brand name use or otherwise mentioned on this website will not be liable for any damages (including, without limitation, incidental and consequential damages, lost profits, damage to computer hardware, loss of data, or business interruption) resulting from the use or inability to use the website and the website material, whether based on warranty, contract, tort (including negligence), or any other legal theory.


Please note that these terms and conditions are subject to change at any moment, and Rdservice.in and its entities reserve the right to do so by revising this posting. As these terms and conditions are applicable to all users of this website, visitors should check this page from time to time to review them. By continuing to use our website, visitors indicate that they agree to the updated terms and conditions.


RD & Technical Support / AMC & Installation Support Policy

RD Services India is committed to activating RD devices, technical support, and offer AMC coverage, and biometric devices extend warranty solutions. Please find below the overview of our plans and policies. If you face any problem then you can contact us at RD service customer care number.


1. RD & Technical Support

Each customer will be assisted with our customer support, who will help them in successful installation, configuration, and error correction on their Biometric device.


Support Coverage

Support Plans

Not Covered

Service Procedure

Support is provided during business hours via phone, email, or remote desktop (Anydesk/Ultraviewer).


2. Annual Maintenance Contract (AMC)

We provide two types of AMC plans through rdservice.in:

Standard AMC (1 Year)

Comprehensive AMC (1 Year)

The standard plan includes everything, plus:  


3. Call-Back Service (Optional)

During RD registration, customers can choose to enable call-back service. If they choose, our team will return the call within 2 work hours during commercial hours.


4. Warranty Extension


5. RD Extension Services


Refund & Support Policy for RD Service Recharge

1. Registration & Accuracy

2. Device Verification & Activation

3. Support & AMC

4. Cancellations & Refunds

5. Warranty & OEM Responsibility

6. Device & Environment Requirements

7. RD Recharge

Note: UIDAI has discontinued Morpho MSO1300 E2/E3 L0 and Mantra MFS100 L0, so those devices are not eligible for RD recharge. 

8. Policy Updates & Escalation


Contact Us

 Email: [email protected]

Call: +91 97024 84343


Last Updated: 10-09-2025

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