Effective Date: 01 Aug 2026

Eligibility & registration

  • Please ensure that all the details entered in the RD Installation Service or AMC Services form are correct. It is important to note that Aadhaar RD Service registrants cannot change or update their information once registered on the RD Services server.
  • For each RD service registration, be sure to purchase the device from a legitimate dealer. If the product comes from a telecommunications provider or distributor You may need to share invoice to proceed.
  • The serial number must be verified on the manufacturer's server. This is an abbreviation from the original equipment manufacturer as OEM. Supported devices include Mantra MFS 100, SCL Safran OT Morpho MSO E2/E3, Cogent 3M CSD 200, Access Startek FM220 Biometric, Secugen Hamster Pro 20 Biometric, BioEnable Nitgen, Precision, MSO1300. E3 L1, MFS110 L1, FM220 L1, PB1000
  • Once the biometric device is activated You will be notified via mobile number or email.

Support coverage & remote assistance

  • If certification fails The problem is sent to the manufacturer or OEM and timeline will be stipulated as per their defined norms.
  • If you encounter any issue after rd registration that not in the scope of our support team. You will receive direct assistance from the OEM.
  • An AMC inspection begins when our technical team inspects the equipment in question. Remote testing is allowed only if it has been arranged in advance, and AMC can begin only after technical approval has been received in written via email.
  • You can log a support complaint through different channels: what's app, phone, email or ticket rasing.
  • The support team will provide support to you on desktop, laptop or computer thru remote.
  • For remote support Anydesk ID/Ultraviewer ID is must to share with our technician, then only we are able to do necessary settings remotely 
  • Android users will receive all the instructions over the phone, as remote support is not possible over mobile.
  • The support team will make two attempts to contact you. If you don't receive these calls or can't answer them, customers need to raise request again
  • This service covers RD activation only and nothing more. it excludes unblocking and hardware issues.
  • After your device is RD ready, don't hesitate to contact your service provider or vendor for any concerns in the app or portal issues.

Refunds, cancellations & fees

  • Cancellation or conversion of orders does not apply to RD Services. Once activated, RD services cannot be reverted.
  • Devices purchased from other countries require manual configuration and activation, which may incur additional charges. For more information, please email [email protected] or contact us at +91 84343 84343.
  • An additional fee will be applicable for OEM warranty extensions related to manufacturing defects. The warranty does not cover damage caused by misuse, burning, corrosion, exposure to chemicals, fire, or water damage.
  • We only provide RD activation services. For issues related to blocked devices or devices received from telecom operators or distributors, please contact your respective provider after RD renewal.
  • RD Recharge is a software-based service. Refunds are not applicable for hardware-related issues such as damaged devices, faulty cables, or incorrect identification.
  • Cancellation requests will be considered only in exceptional cases and are subject to the sole discretion and approval of our higher authorities.
  • All cancellation requests must be submitted in writing from the registered email address used while placing the order. Verbal or telephonic cancellation requests will not be accepted.
  • If a cancellation request is approved, a cancellation processing fee of ₹100 + applicable GST (18%) will be deducted from the refundable amount.
  • Cancellation requests may take up to 24 business hours to be reviewed and processed.
  • Once approved, the eligible refund (after applicable deductions) will be credited to the original payment method within 3–5 working days, subject to banking and payment gateway processing timelines.
  • By making payment through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the applicable cancellation and refund policy. Requests for waiver of cancellation charges due to non-reading or non-understanding of these terms will not be entertained.

Compliance & responsibilities

  • It is important to know when the form is submitted. Editing will not be allowed. Please make sure to always enter correct information.
  • When dealing with RD service registration, make sure to get the machine from a reliable supplier. And the visibility of the serial number on the manufacturer's servers has been checked. 
  • Equipment providers are responsible for providing device details that should conform to UIDAI norms and be certified by STQC.
  • Device providers are required to adhere to the following security standards as specified by UIDAI. However, in the event of incidents such as re-attacks or when keys are damaged due to the device provider's negligence or failure to comply, The device owner will be responsible for all costs incurred.
  • An environment free from malware is essential for the purchaser to properly utilize the RD biometric scanning device.
  • The purchaser must also use it in dirt free environment in which to use the RD biometric scanning device that is free from malware. Fake applications or viruses
  • The RD Service will provide installation assistance until the end of the service's validity. However, the service verifies the validity as required by the UIDAI server.
  • We also reserve the right to change and modify these policies as and when we need to be necessary depends on uidai circular , however we understand our responsibilities to update the policy titme to time comply with UIDAI & OEM norms will mention the updations & release dates at the bottom of page. 

NOTE: Morpho MSO1300 E2/E3 L0 and Mantra MFS100 L0 RD services will be discontinued from May 1st, 2025 as per UIDAI regulations.

If your problem is not resolved or you are not satisfied with our services, you can escalate the complaint after 7 days of raising it on our various support channels at [email protected]. We are committed to resolving your concerns promptly and guaranteeing a satisfactory resolution.

Thank you for your support. If you have any questions or concerns, feel free to contact us at +91 9702684343.

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